Well, it's hard to say.  Sounds like you're ordering from a small guy who's handling both food and cosmetic products (which is where many off spec food products go to die), and probably doesn't understand much about their supply chain.  I don't love these scenarios, but I do understand why they exist.  If they didn't provide you with a CoA for your product, they almost certainly should have one from their supplier - and you could ask them for it. If they can't (or won't) produce one - it's probably a good sign to start looking for an alternate vendor. 

From the photos alone, I don't think you've got a contamination issue. Assuming there's not intentional malfeasance in play (lets take them at their word) - I suspect it's either what I previously mentioned, or if it's a deodorized cocoa butter, there could be a scenario where they simultaneously ran their deodorizer REALLY hot and somehow got a small bit of water in it - which flashed into steam and a bajillion little steam bubbles incorporated into the cocoa butter while they had an agitator running all out.  You can send me 100g of it if you want and I can test that pretty easily, but there's not much you can do with the findings of that unless you've got a vacuum oven.

You can also use your senses - if it smells or tastes like something it shouldn't - then that takes us down a different road. 

Thanks, Sebastian and Clay.  I really appreciate your thoughts on this. Regarding the photos:

1. This is what happened to the thin film of CB left in the bottom of the pan after melting and allowed to sit and cool on its own for a while.  This was after being scraped pretty well with a spatula, so there wasn't much left in the pan, which is why it surprised me that it was able to fight gravity and draw itself up into little balls.
2. This is a partially melted chunk that I pulled out while I was melting a some of it.  This shows how the continuous phase melted and turned transparent faster than the spheres.  Observe the air bubbles, too.  This is something else that suggests to me that it there was a vigorous attempt to mix it and air got incorporated as a result.
3. This is a shot of the CB as I received it.

None of the above photos shows the result of melting and resolidifying, but it essentially goes right back into the same mealy state I got it in.  The only difference is that there was a bit of liquid, like cooking oil (not water), at the bottom of the container I let it set up in.  This was well stirred as I melted it, so I wouldn't think it was just an issue with different origins of cocoa butter not being mixed well.

I procured this from a small online store that sells various plant butters for body products and food additives.  They claim it's sourced from Ghana.  I'm small potatoes and can't afford to ship a pallet of cocoa butter to Hawaii let alone use it in a year, which is why I've been trying to do business with this shop where I can buy 30-lb quantities every couple months for under $20/lb.  It's always looked like any CB I've used up until this last order, but I'm thinking I might need to look for a different supplier now.

Sebastian:

Welcome back to the Forums – it’s been a while!

Skwerl – Sebastian is an industry veteran who’s been contributing to these forums since 2015. I did not have answers to your questions, so I contacted him and asked him to participate.

Well shoot, I didn't realize TCL still had a forum - and here I've been absent for all these year.  Thankfully Clay reminded me by sharing this post!

Josh - can you describe your photos a bit more? Which photo shows how you received it?  And is one of them what it looks like after you melted it and resolidified it (if so which one)?  Is the one with the bubble tea like appearance a bunch of solid cocoa butter spheres, in a continuous layer of a liquid cocoa butter phase?

where do you get your butter from, and who's the original processor of it?  Do you have a specification for it?

I've definitely seen super unusual behavior from ccb before.   Cocoa butter has a whole range of fatty acids, and often the larger (especially asian) processors will create massive, massive lots that are blended in interesting ways, and may not be particularly homogeneous - so you may get butter that is one giant lot (like a million tons in a lot - crazy) - but is very non-homogenous and as a result there can be 'pockets' of very low melting ccb's and very high ones.  Most people don't have a DSC to fingerprint their butters, but if your spec has one listed, and if you have a CoA from your supplier, that's one thing to look at. 

Thanks for the response, Clay.  I appreciate your insight.

• The beans look just fine inside and out save for some occasional light "white dust" surface mold on the shells.
• I don't notice the flavor in the nibs at all, and not during the first part of refining, even after most of the acetic has been driven out.
• No odors present in the room with the refiners, either.
• My hygrometer usually reads in the low 60s for sunny days and WAY higher on rainy ones, naturally.  We usually havce a mix here, so I'd say any one batch of chocolate would happen with an average of 65-70% RH.

The thing that really makes me think it could be humidity-related is that the musty scent is only slightnly noticeable when removing chocolate from the melanger, but it is highly noticeable the next day when I go to clean the chocolate-covered machinery. My guess is that while that residual chocolate is sitting there, now cool, it's happily absorbing moisture and giving the source of the mustiness exactly what it needs.

I watched the Technology Connections video and have changed my opinion of them after watching it. Dehumidification can be a solution (or part of a solution) to some mustiness issues.

If you cut beans in half, do you notice any mold or mildew? Do you notice the taste in the nibs after roasting? Can you smell the mustiness in the room where the melanger is?

Do you have a hygrometer in the room? Do you know what the humidity is? (40 ~ 55% rH is a good sweet spot).

I don't think those rotary desiccant devices work very well, and I went poking around and found this video from Technology Connections that goes into it a bit.  Your best bet for efficiency is probably still the old fashioned compressed gas heat pump style. 

Desiccant dehumidifiers are fascinating... but not for everyone

I've been having some musty flavors creep into my chocolate with long times in the melanger, so I'm about to experiment and see if I can tame the humidity a bit (air conditioning is rare in Hawaii!).  I'm hoping that's what's causing the problem rather than a fermentation/storage defect.

Hey, folks.  I received a shipment of cocoa butter from a new vendor and I've never seen a texture like this.  It's a mealy aggregation of a bunch of little spheres.  I thought perhaps it had just cooled in a weird way, but upon melting and cooling, it forms the same texture.  I noticed that even the film left in a pan I melted some in had retracted into little balls overnight.

I'm thinking maybe this has been cut with another fat, but perhaps this is just a type of cocoa butter I've never seen before.  When partially melted (see photo), there appears to be clear continuous and dispersed phases, which seems to support that.  The continuous phase seeems to melt at a slightly lower temperature.  Any thoughts?

Thank you,
Josh

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Seen this incubator in use — keeps temperature really stable, doesn’t take up much space, and is a game changer for tempering. Worth it at this price.

Great points, Keith - I learned something new!

I agree that roasting isn’t bad. It can even help bring out nutrients and taste. A good dark chocolate bar can still be healthy and tasty.

Also, labels can be confusing sometimes, so we should not trust them blindly.

I’m new here and still exploring the world of real chocolate, but I’d love to add my company, Thor’s Chocolate. We’re a USA-based, small-batch bean-to-bar chocolate maker focused on sourcing high-quality cacao and crafting premium chocolate bars with rich, authentic flavors. Our approach is rooted in traditional chocolate-making techniques and a strong emphasis on purity and quality.

There isn’t just one brand that makes the best chocolate in the world. The best chocolate usually comes from makers who focus on high-quality cocoa, simple ingredients, and careful small-batch crafting.

Many chocolate lovers enjoy a rich dark chocolate bar because it highlights the real flavor of cocoa. Others prefer the smooth and creamy taste of milk chocolate, while some people look for sugar free chocolate options so they can enjoy chocolate with less sugar but still keep the flavor.

I’ve also found that smaller craft brands often focus more on quality. For example, Thor's Chocolate offers a nice range including dark chocolate bars, milk chocolate, and even options that appeal to people looking for sugar-free treats. They also make some of the best white chocolate I’ve tried from a small artisan brand.

At the end of the day, the “best chocolate” really depends on what you enjoy most—bold dark cocoa, creamy milk chocolate, or smooth white chocolate. The fun part is exploring different makers and finding the one that fits your taste. 🍫

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Welcome to TheChocolateLife Forums!

I am not sure what you are asking about. Do you want to know more about To'ak the brand? Are you looking to sell your mint set of packaging? Do you have information about To’ak and want to know if members are interested in hearing it?

Any or all of these topics are probably better addressed in a new post.

I have written about To’ak a number of times over on the TheChocolateLife, most recently about the CXM Alchemy collection. That link is: https://thechocolatelife.com/review-toak-cxm-alchemy-collection.

I have also been in touch with one of the founders within the past two weeks on unrelated topics.

I’m new here, so I’m not sure if I’m posting in the right place, but as this post is about packaging I thought I’d chime in. I have a mint set of limited edition packaging for a Reserve edition of To’Ak chocolate, but haven’t been able to find any mention of it in this group. It is the most expensive chocolate in the world, do members here have any interest in or knowledge of it?

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Mandy: Do you work for the company you link to? If yes, we need to have a private discussion about advertising.

Mandy – I appreciate that you did not appear to link to the company you work for, which apparently manufactures tin cans, given your email address. However, I do not know the relationship between the email address and Tin Boxes China, which is one of the sources you mention.

I have no issues with your continuing to post generally on topics such as this one that are in the expertise domain of your company. However, the moment they appear to cross over the line into promotion/advertising, you will be asked for compensation to advertise your company to my members.

Good suggestion! We have a chocolate shop. I think the aluminum foil +paper box packaging would be very suitable for us.

Hi everyone, choosing the right packaging is always a balancing act between product protection, cost, and brand identity. There is no "perfect" material—only the one that fits your current business stage. Here is a fair look at the trade-offs:

1. Paper & Cardboard

• Pros: Very low cost per unit and low MOQs. It’s highly customizable and feels very "artisanal." Many brands now opt for FSC-ce rtified paper to meet sustainability goals.

• Cons: It offers zero barrier against oxygen and moisture. Without an inner liner, the chocolate can easily absorb environment odors or suffer from fat bloom in humid climates.

2. Tinplate (Metal)

• Pros: The ultimate "vault" for chocolate. It provides a 100% barrier against UV light and air. As a tinplte chocolate packaging  not only premium but also infinitely recyclable, helping brands maintain quality during long-distance shipping.

• Cons: It is the most expensive option upfront. You have to deal with higher MOQs and it adds more weight to your shipping compared to lightweight alternatives.

3. Plastic (PET/PP)

• Pros: Great for "visual selling." It’s waterproof, lightweight, and very affordable for mass-market products.

• Cons: It provides no UV protection. Also, from an environmental perspective, the industry is under pressure due to plastic pollution , leading many premium consumers to prefer plastic-free options.

4. Aluminum Foil

• Pros: Excellent at blocking light and heat. It has been used for decades as the standard inner wrapper for chocolate bars .

• Cons: It’s fragile and offers no structural protection. Once the foil is torn, the chocolate is immediately exposed to the air.

Suggestions:

• If you are a startup doing local pop-ups, Paper is likely your best bet for cash flow.

• If you are shipping long distances or positioning as a luxury gift brand, the protective properties of Tinplate usually justify the investment.

What has been your biggest headache with packaging so far? Is it the cost, the MOQs, or the actual protection of the chocolate?

References & Further Reading:

• Journal of Food Engineering: Impact of Light and Oxygen on Cocoa Butter Stability and Fat Bloom (Refers to the barrier properties of metal vs. permeable materials)

• National Geographic: The Environmental Impact of Single-Use Plastics in Food Packaging

• International Tin Association: The Circular Economy: Why Metal is the Most Sustainably Recycled Packaging

• Technical Guide: Sealing Solutions and Barrier Properties for Premium Confectionery Tins (Note: This offers a deeper dive into the technical structures of lid types discussed above.)

There are multiple types of packaging used for chocolate, depending on the brand, purpose, and specific product. Some common types of packaging for chocolate

This post was spam. All contact information was deleted and the poster has been banned.

Hi Shelley,
As a senior packaging designer, I’d suggest looking at Packors . They offer custom-cut cushioning pads and can match specs closely, which makes it easier to compare quality and cost against your L.A. quote.

This post violated the TOS.

Yes! Mary@mychocolateshoppe.net

Is there contact information other than DMing you?

Is there contact information other than DMing you?

F/s I have closed my chocolate business looking to liquidate 2- 10lb Rev delta units- Virginia

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F/S 13 molds of 32 cavity 1x1x1 in five different designs- Virginia

F/S 20 Professional Polycarbonate  3 cavity Chocolate bar Molds- Virginia

I have closed my chocolate business and am looking to liquidate 85 molds in total

 mold2.jpg - 475KB

Hi dear, I sell cocoa beans or cacao beans 

• F/S - CACAO BEANS - ECUADOR

I sell in this presentation of 1 kg good quality from de Amazon of Ecuador

MOQ 40 kg 

The delivery is for UPS - DDP

My office in Quito is: 

Address: Av. Orellana E2-30 y Av. 10 de agosto, edificio Francisco de Orellana, oficina 804, Quito, Ecuador

Company Global Delivery

Contact: +593997985975

Chat me for the price

If you travel to Ecuador will talk a lot 

 FOTO CACAO.jpg - 86KB

We are based in British Columbia, Canada. Yes, 120V/60Hz.

Where are you located – US state? (I am not a potential buyer but it’s always a good idea to let potential buyers know where the item is.)

I am also guessing this has a 120VAC 60Hz electrical supply.

CocoaTown deluxe Winnower for sale.

For full description, click link to CocoaTown's website:  cocoatown.com/products/cocoat-deluxe-winnower?srsltid=AfmBOooQZY6JDosPyvwUJK2a_2qDiZAkJjKH79OpO3Ekxy-tjuZ02RN-

We've been using this Winnower for the past 3 years. It works very well, leaving 2-3% husk. In excellent condition.

As our business is growing, we've recently purchased a new Winnower with larger capacity.

Current price on CocoaTown website: $2250

Our price: $975 USD obo
You would be responsible for shipping cost.

Vacuum not included (we have used the Stanley 1.5hp, 1.0 gallon wet/dry vacuum, cost about $50).

Link to photos:  photos.google.com/share/AF1QipOGlKc9wMbJ-zO7Nk4dGHW_h-YThRNv18o6P4BV7S3ik7nA-Bm2ipzXj90xQtz0Fg?key=MXRVcXF1NnBvSExsSlJXSm5CZUlCTjNZdFVaUUFn

Please contact us on this chat board with any questions, or email us: roxys@roxyschocolate.com.

Brand new, never been used. 

Asking price is $800 USD, but I'm willing to consider any offer.

https://kadzama.com/c/equipment/incubator-for-cocoa-butter-crystals-easy-tempering-machine/

Complete setup for small scale production. Ideal for starting up, as you want to run 1kg batches. Based on Chocolate Alchemy. This has processed around 100kg of beans thus far. All with Dutch plugs, except for the vibrating table (has UK plug – but can provide the adapter used)

Roasting – Molino Airfryer

Has a rotating drum to ensure good and even heat distribution. Good for 1kg batches. A small hole was made at the rim of the cap, to provide access to a temperature probe, enabling continuous temperature monitoring. The hole is so small that there is no effect on the heating. There is a spare unused drum, still in the original packaging. And loads of other holders that can be placed into the device, if you ever want to use it for something else but roasting cacao beans

Cracking – Champion Juicer 2000+ (MAR-220)

Comes with an unused spare grinding head, still in the original packaging. Very good work horse

Winnowing – self-made winnower (based on Chocolate Alchemy instructions)

Made such that it fits directly onto the Champion Juicer. With the Champion Juicer sitting on the bench, and the winnower on the frame which would sit on the floor. I recorded ~71% efficiency, which I think is quite good with the rule of thumb of having to expect 25% loss of mass of shells. All the PVC piping is loose and not glued together. Can provide a vacuum cleaner if desired

Refining – Premier Refiner

4.5kg tilting refiner. Only a picture of the box of the machine, for the simple reason that the machine has never left the box 😊. Comes with a spare drum, also never used. I also have a third drum, but that one’s lining doesn’t seem properly done, and it has a dent which will block the shear plate. You can get this last drum for free if you want to redo the lining and punch out the dent

3.5kg static refiner (B). This refiner runs a bit rough, it produces a bit more noise than the other one. It failed on what I think was a high temperature of the motor during a night run. Of course, I was not happy to find this in the morning. So I made the holes for the air inflow larger, and built a frame to go underneath the machine, to introduce (additional) forced airflow into the machine. You can get this wooden frame for free with the machine. The drum has a cavity in the lining where chocolate is still stuck. I would replace either the lining (or add a new layer on top) or the complete drum

3.5kg static refiner (A). This is a good refiner, runs smoothly. Given the experience with the other refiner, I had also made the holes for the air inflow larger at this machine as a precaution, but it had never failed on motor temperature (even in summer). This drum has seen less action than the other refiner, in this lining there is also a cavity where chocolate is still stuck. Here I would also suggest to either replace the lining (or just add a new layer), or the entire drum.

For the 3.5kg refiners, I have four spare wheels, two unused, and two which have been used.

There are also two spare shear plates, and a few washers and nuts.

Tempering – Chocolatiere FriFri Smelter

3L. Does the job well. Not much else to say.

Moulding – Vibrating table

I bought a dentist vibrating table, and modified the top such that it can exactly hold the typical moulds (LxW: 27.5x17.5cm), but also a smaller frame that can sit inside it, to hold the smaller moulds that I used. The feet are supposed to hold to the floor, but mine was moving around slightly during operation, so it makes sense to somehow fix it in place. Works good to get rid of most of the bubbles

Other

I currently have 30 moulds with four cavities each, each bar will weigh around 35gr. LxW of the mould is20x12cm.

Next to that, I have two jerrycans of cleaning agent. One specifically for polycarbonate moulds, and the other for the equipment.

Contact me at: ericriemersma@live.nl

 20250808_103755.jpg - 245KB

My apologies - I can be contacted on ericriemersma@live.nl

Eric - how do people get in touch with you if they are interested? TCL Forums members can DM you. Is there some other way that you feel comfortable sharing?

Here is some tips to your Brands Packaging Are Using Custom Packaging to Boost E-Commerce & Brand Identity

In today’s competitive e-commerce landscape, custom packaging has evolved from a mere protective shell to a powerful branding and sales tool. U.S. brands are leveraging innovative packaging strategies to enhance customer experience, drive social media engagement, and strengthen brand identity. Here’s how:

1. Creating Unforgettable Unboxing Experiences

Custom packaging transforms a simple delivery into a memorable event. Brands like Glossier and Apple have mastered this by incorporating sleek designs, branded inserts, and tactile finishes (e.g., soft-touch coatings, embossing) that excite customers and encourage social media shares. A well-designed unboxing experience can turn buyers into brand advocates, amplifying word-of-mouth marketing.

2. Reinforcing Brand Identity Through Design

Consistency in packaging—using brand colors, logos, and unique typography—helps establish instant recognition. For example, Tiffany & Co.’s iconic blue box is instantly associated with luxury, while Fenty Beauty uses bold, inclusive packaging to reflect its brand ethos. Custom packaging ensures every touchpoint reinforces brand values.

3. Leveraging Sustainability for Consumer Trust

Eco-conscious consumers favor brands that prioritize sustainability. Many U.S. companies are switching to kraft paper, recycled materials, and biodegradable inks to meet demand while complying with regulations like the EU’s PPWR . Sustainable packaging not only reduces environmental impact but also enhances brand reputation.

4. Boosting E-Commerce Sales with Smart Packaging

Interactive elements like QR codes, NFC tags, and AR experiences bridge the gap between physical and digital shopping. These features provide product authenticity, usage guides, or exclusive content, enriching customer engagement. For D2C brands, this tech-driven approach can reduce returns and increase loyalty.

5. Standing Out in a Crowded Market

In sectors like cosmetics and food, custom packaging differentiates products. Minimalist designs with bold contrasts or vibrant maximalist patterns catch the eye on shelves and social feeds . Unique structural designs (e.g., magnetic closures, window cutouts) further elevate perceived value.

Conclusion

From unboxing moments to sustainability, U.S. brands are using custom packaging as a strategic asset to enhance e-commerce success and build lasting brand identity. By investing in tailored, innovative solutions, businesses can turn packaging into a silent salesperson—one that delights customers and drives growth.

Clay, 

Thank you!  We received the diagrams and refrigeration specs rather quickly after you reached out. 

I am thinking either the cooling system needs a recharge ( there were no specs for our tech to review when they looked at it) or we need a new evaporator fan motor as it sounds like the bearings are failing.  Places to start. 

Thank you again.  If anyone needs the docs, I have them.